1. What is your Process and How does it Works?
Step 1: Choose the service or services that you need. Sign up for these services.
Step 2: Our Sales Team will contact you to discuss our services in detail.
Step 3: Within 48 - 72 hours upon payment confirmation, your dedicated virtual staff will begin working for you . A confirmation notice will be sent to you via your email. No need for any software installation or scripts to setup from your side.
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2. How do I control the activities of the assigned assistant?
You and your virtual staff have a common point of communication which is the Project Manager whom you relay directions to. You may contact the Project Manager through our hotline number, instant messenger or through email.
On a daily basis, you will receive an update from the Project Manager. If any other information is required during the course of the project, it will be collected by email.
A detailed Project Progress Report will also be sent to you on a daily basis. It will provide you with complete information about your project, screenshots including verifiable links, URLs, content etc. as needed.
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3. What makes iGo Virtual Staff Solution different from the other outsourcing companies?
iGo Virtual Staff Solution treats you not only as a paying customer, but as our partner. Your success is our success therefore we only offer nothing but the BEST.
Aside from the competency of our virtual staff, our virtual staff will be working for one project at a time. This means the virtual staff is more focused, truly dedicated to work for your project alone.
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4. What other benefits does the company offer?
Being our partner, we will always be here for you. We offer our QRT (Quick Response Team) to provide you your money’s worth. We have our customer hotline, email support along with a personal folder for your questions and answers
Plus, you have the benefit of a 30minute one-on-one session with an in-house Business Consultant once every week. The in-house Business Consultant shall directly interact with you to know your concerns and other business needs. He will provide you strategies, methods and style in order to meet your goals.
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5. What is the cost of iGo Virtual Staff Solution services?
Because each client's business application needs and requirements are unique, the pricing package will be finalized on the basis of a consultation between you and our concerned department. But our rates though it varies depending on the specific staffing needs, specialty and the skill are all reasonable and affordable.
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6. Is satisfaction guaranteed? What if I am not happy with the Virtual Assistant you assign me?
Our success and their success depend on your success and satisfaction. If you are not satisfied with the work of the Virtual Assistant, we will try to resolve the problem. If it's something that can't be worked out, we will replace your Virtual Assistant. iGo Virtual Staff Solution is committed in providing you only but the best service that you deserve.
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7. Is there any specific limit to the size of the business with which you work?
There is no limit to the size of the business. We can cater to any size of business from small and starting companies to large-sized organization.
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8. Can I hire part time virtual staff?
You can hire a dedicated assistant either as part time or full time, and they are paid for working on a
hourly basis. So you only pay for the services that you requested for.
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9.Is there a guarantee of security, confidentiality and access to my business secrets and the related information?
We assure you that all entrusted information will be treated with highest confidence and utmost care.
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How do I get started?
Contact us to arrange an initial consultation. After we have determined the services that you need, we will assign the right staff for you and have the work started.
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